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Benzgirl, Coach is not cited in the article you linked to on buzzfeed. I have bought at the Coach outlet in Santa Fe and in Las Vegas; and have returned items to the Coach store here in Tucson, no questions asked, full refund. I'll do some research and update re: Coach.
Perhaps the facts in the article may be true for other retailers.
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"One of the painful things about our time is that those who feel certainty are stupid, and those with any imagination and understanding are filled with doubt and indecision." Bertrand Russell, The Triumph of Stupidity
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