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^^^If it is a Coach bag/purse, take it back. They have a lifetime guarantee and will take anything back (well just about anything, I had no luck with the bag my puppy chewed). What's for sale in the outlet stores may not be the top of the line bags but I have never had any problems with any of my purchases in either retail or outlet stores.
I just returned an unused bag with tags that I bought two years ago. Got full refund. Coach has a great customer service department/policies.
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"One of the painful things about our time is that those who feel certainty are stupid, and those with any imagination and understanding are filled with doubt and indecision." Bertrand Russell, The Triumph of Stupidity
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