Long-time GC posters know of my struggle getting HJ to fix a poorly-made ADPi badge. I ordered in October, received it in February, and sent it back and forth more than once without them fixing the problem (crooked hands on the badge) before my mom and I brought it to their factory in Rhode Island physically to get it fixed. And I was looking at it when I had it out for badge day yesterday and the hands still aren't perfectly even.
At this point, with the exception of limited-edition badges, I'm not planning on ever ordering a new one again. Buy vintage. The quality has been so cheap that my badge doesn't even feel worth keeping as an heirloom.
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