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I'll add my voice to the others singing the praises of Apple's customer service. Last year, I dropped my computer right before all of my final papers were due. Distraught, I went to the store, knowing my warranty didn't cover that kind of damage - and they performed what should have been an $800 repair for free. Getting things repaired and replaced is such a simple, hassle-free process with them, and in my 8 years of Mac ownership, I've only ever once had a technical problem - some kind of worn wire - that was easily rectified. I'm definitely one of those die-hard converts
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